Kris Project Management School

Enterprise Operations Risk Management Standard Operating Procedure (SOP) Construction

Basic Information

Project Name	Enterprise Operations Risk Management Standard Operating Procedure (SOP) Construction.
Customer Industry	Computer and communication products manufacturing.
Customer Name	A-Plus Technology Group (due to service contract's confidential clause, customer's real name is withheld).
Department	Enterprise communication business unit.
Members	All levels of managers from various operational departments; totally 15 people.
Period	Enterprise operations risk management SOP manual write-up and training; totally 16 weeks, 4 consulting hours per week.

Background

Facing customer high service quality requirements, and business group headquarters operational growth needs; business units continuously strive for higher sales. However, they overlooked potential risks in finance, RD, manufacturing, and warehouse operations. This caused many uncertainties, negative conflicts, and losses.

Business unit's top management specially requested all levels of operational managers to jointly plan and construct an 'Enterprise Operations Risk Management SOP', to act as each department's daily operation management standard mechanism. Also as a best practice base for project management training of department managers.

Project Objectives

Within a defined period and budget, complete an 'Enterprise Operations Risk Management SOP Manual' according to contract requirements.
Effectively help managers and personnel to use the constructed procedures, tools, methods, and techniques in actual risk management.
Decrease each department's operational risks occurrence and impact degrees; to gradually achieve a 'zero risk' management objective.
Improve business unit's operational efficiency and customer service quality.

Deliverables and Sign-off Standards

Main Deliverables

Work Deliverables

Sign-off Standard

'Enterprise Operations Risk Management SOP Manual'.
All procedure charts, forms, reports, tools, templates, examples and instructions.
Managers practical application training.
Risk management computerized information system construction proposal.

Work Plan Deliverables:

Scope plan, budget plan, human resources plan, schedule plan, work team allocation plan, documents and files management plan, products quality sign-off plan, stage status review plan.

Work Execution Deliverables:

SOP manual's 1st, 2nd and final drafts.
Status reviews' presentation materials.
Trainings required presentation and case study materials.
Risk management information system construction proposal.

Work Monitoring and Closure Deliverables:

Stage status reports.
Stage results review reports.
Work teams' work plans, status reports, documents logs.
Work teams' project closure reports.
Work teams' team performance assessment reports.

Sign-off with the following stage assessment forms:

Deliverables Assessment Form
Stage Closure Review Form
Team Performance Assessment Form
Proposal Report Review Form

Expected Benefits and Assessment Method

Stage	Expected Stage Benefits	Assessment Method
1. Training Stage	Managers can proficiently use all the procedures, forms, tools and techniques etc.	Manager operations risk management ability assessment form. Case study report assessment form.
2. Technical Maturity Stagee	Managers can effectively apply operations risk management SOP procedures, forms, tools, techniques etc., in actual work.	Effective application assessment form. Risk management organizational ability assessment form. Application status audit report.
3. Results Showing Stage	Business unit's various departments' risks occurrences and impacts can reduce to expected degrees, and can continuously improve.	Operations risk impact degree status tracking report. Management cost and effectiveness analysis report.

Consulting Work Brief

Consultant's Work

Customer Project Team's Work

Assist in building PM team.
Construct project scope and work plan.
Draw-up project communication and monitoring plan.
Draw-up deliverables sign-off quality standards and milestones.
Provide and explain templates and examples.
Teach writing techniques, methods, and tools use.
Assist in progress tracking and follow-up.
Assist in editing initial and final drafts.
Guide SOP manual's training materials preparation.
Guide and review 'Risk Management Information System Construction Proposal'.
Assist in planning project team's tasks assignment, schedule, and related communication coordination.
According to planned schedule, execute related tasks.

Assign suitable project sponsor and project manager.
Assign suitable personnel for the project team; responsible for writing-up SOP manual.
Assign suitable personnel to write-up 'Risk Management Information System Construction Proposal'.
According to project schedule, participate in and execute each consulting unit's planned tasks.
According to project requirements, discuss and provide recommendations.

Execution and Follow-on Work

Consulting Results	Following contract's stipulations and scope, deliverables are on time and according to sign-off standards.
Follow-on Consulting Work	Assist in PM internal lecturer training and development plan and execution. Assist in on-site application results tracking, assessment and improvement. Assist in computerized operations risk management information system plan and execution.
Customer Feedback	Customer provides full participation and support during entire project, and gives high affirmation for first stage's execution results. Currently, striving for stage two's work and implementation. And hoping to see concrete application results soon.

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