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B2 Project Managers Communication Skills

Course Introduction

In project communication management, we generally place high importance on knowledge, techniques and tools that are largely related to the hard skills of formal communication; such as work and responsibility definition, matrix communication analysis, stakeholders analysis, organization breakdown etc.

These hard skills may be important, but their effectiveness are limited. Project work and roles division are often unclear, and depend on work members' active and sincere informal communication, thereby avoiding unnecessary conflicts.

Research shows that communication is usually 70% ineffective. In face-to-face communication, verbal communication effectiveness stands for 7%, non-verbal stands for 93%. Within that, tone stands for 38% and body language stands for 55%. This study shows that many of us are not good at communication. And bad communication is the main killer of people relationship.

Bad communication will cause supervisor-subordinate distrust, colleagues hostility, departments fighting, and company-customer-supplier dispute. It may make us into a difficult boss, headache inducing subordinate, unwelcome colleague, or cut-off friend. It can seriously disrupt our lives, family, work, and can even lead to illness. Where project performance is concerned, it can cause delays, budget overruns, quality problems, scope change and other bad results.

This course aims to teach formal and informal project communication skills. It help students to improve people relationships, resolve conflicts, develop leadership and increase influencing abilities.

Course Contents

Day	No	Unit	Contents	Hours
Day 1	1	Course Introduction	Course introduction, teams forming, and assignments briefing	1
	2	What is 'Communication', its Meaning and Objectives?	Communication meaning and concepts Communication model, functions, needs and objectives 4 types of communication targets General communication methods Importance of communication skills to enterprise managers
	3	Common Communication Methods, Barriers and Influences	Link between project failure and bad communication Communication failure main reasons and expression methods Positive and negative communication cycles Barriers to effective communication Influence of gender and culture on communication Bad communication's impacts	1
	4	How Do Brain Functions, Human Needs and Personality Impact Communication?	How does brain functions influence communication? How does human needs influence communication? How does basic personality differences influence communication?	1
	5	What are the Abilities of Communication Experts?	Definition of narrow and broad abilities expression Basic thinking ability required for communication Must-have communication abilities and skills
	6	How to Understand Self and Others Communication Styles?	People relationships and 4 main communication models 5 often-used communication models Self communication style assessment exercise In communication, why is EQ more important than IQ?	1
	7	How to Use Empathy to Change Attitude and Improve Listening?	Meaning and importance of listening Difference between empathy and sympathy Empathy's core attitude How to use empathy for effective listening? How to use empathy to tear down masks? How to see empathy's dark side? How to effectively face and deal with conflict communication?	1
	8	How to Use Feedback and Self-disclosure to Get the Truth?	Feedback objectives and importance Feedback attitude and behaviors to avoid How to effectively use feedback? Self-disclosure's characteristics and objectives Self-disclosure's attitude and behaviors to avoid How to effectively use self-disclosure?
	9	How to Effectively Analyze and Judge Communication Conditions?	Stakeholders roles and purpose analysis Stakeholders values and loss analysis Communication environment, game rules and dominance analysis Stakeholders communication styles and behavioral model analysis Communication scope and focus analysis	1
	10	How to Utilize Verbal, Non-verbal and Writing Skills to Send Messages	3 main communication skills types and importance How to utilize verbal, non-verbal and writing communication methods How to utilize formal and informal communication channels	1
	11	Team Exercise	Communication styles assessment tool introduction, demo and exercise

(In order to improve course quality, we reserve the right to modify course contents in part or in whole)

Course Benefits

1. Understand communication's meaning, objectives, types, methods, and importance.
2. Understand common communication methods, barriers and influence.
3. Understand how brain functions, human needs and personality impact communication.
4. Understand communication experts' performance and abilities.
5. Understand self and others communication styles.
6. Learn how to use empathy to change attitude and do effective listening.
7. Familiarize with feedback and self-disclosure skills to get the truth.
8. Practice effective analysis and judge communication conditions methods.
9. Learn verbal, non-verbal and writing message sending methods.
10. Learn how to use a communication styles assessment tool.

Course Targets and Execution

Target	Enterprise managers, project managers, RD personnel, planners, and anyone interested in communication
Emphasis	Communication skills theoretical framework, process, procedures, forms, techniques, methodologies, actual practice and application.
Method	Case studies, templates, teams exercises
Time	09:00-12:00.13:00-17:00, 7 hours, 1 day

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