「顧客聲音分析」ppt及pdf下載

顧客聲音分析(VOC)是一個獲取(capture)顧客「期望、喜好、厭惡」訊息的分析流程及方法。

下表提供最佳參考價值的「顧客聲音分析」ppt及pdf下載資訊。

序	名稱 (連結下載)	類別	參考性	格式
1	VOC, Kano, QFD方法應用-6 Sigma 常用工具	方法應用	＊＊＊＊＊	PDF
2	What is the Voice of Customer?	指導說明	＊＊＊＊	PDF
3	Voice of the Customer Process	講義	＊＊＊＊	PPT
4	Voice of the Customer - SigmaFlow	講義	＊＊＊＊＊	PDF
5	Voice of the Customer (VOC) and Critical-to-Quality (CTQ)	方法說明	＊＊＊＊	PDF
6	A CTQ Tree Diagram translates "Voice of the Customer" (VOC) information"	方法說明	＊＊＊＊	PDF
7	VOC, KANO, CTQ-Tree	方法說明	＊＊＊＊	PDF
8	Internal Customers Matter Too: Using VOC Methods to Understand and Meet Internal Customer Needs	方法說明	＊＊＊＊＊	PDF
9	Using the Voice of the Multiple Customers to Drive the Quality of The Customer Experience	講義	＊＊＊＊＊	PPT
10	Understanding Market Potential, Customer Satisfaction and Loyalty - Links to Firm Performance	講義	＊＊＊＊＊	PPT
11	Voice of Customer-The DMAIC Process with Tools	講義	＊＊＊＊＊	PPT
12	How well are you capturing the voice of the customer?	指導說明	＊＊＊＊＊	PDF
13	Voice-of-customer Methods: What Is The Best Source Of New-product Ideas?	指導說明	＊＊＊＊＊	PDF
14	Voice of the Customer (PDF) - Oracle	方法說明	＊＊＊＊＊	PDF
15	Using the Voice of the Multiple Customers to Drive the Quality of The Customer Experience	方法說明	＊＊＊＊＊	PPT

相關文章